Dutch Speaking Customer Services Officer

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2018-10-30 14:05:141970-01-01 Tailor Made Sourcing
Job Type Permanent Full Time
Location Earby, Lancashire
Area Earby, UK Earby, Lancashire
Sector Administration - Translator
Salary £16000 - £21000/annum
Currency GBP
Start Date ASAP
Advertiser Leah Crawshaw
Telephone 01282696929
Job Ref Dutch Speaking Customer Services
Job Views 98
Salary: £16,000 - £21,000
Location: Earby
Tailor Made Sourcing Ltd are proud to be the exclusive recruitment partner of a market leading lettings business based in Earby. Our client are part of an international group and are seeking a Dutch Speaking Customer Services Officer to join the team on a full time, permanent basis. 
The successful candidate will be fluent in Dutch and be focussed on delivering exceptional customer service. The purpose of this role is to ensure UK and Dutch customers receive quality customer service throughout their sales journey. Working within a team of 40 you will be provided with regular training and support and there are clear progression opportunities. 
Roles and responsibilities;
  • Deal with any issues that arise in a professional and efficient manner
  • Liaise with UK and Dutch customers to process bookings and to follow up on enquires
  • Providing an exceptional after sales service, gathering feedback from customers in order to constantly seek ways to improve processes
  • Processing customer payments
  • Liaising with customers in the UK and in Holland over email and via telephone
  • Working closely with Senior Management, Senior Advisors and the Executive Team internally to ensure the smooth running of the business
  • To identify service issues impacting on the cost and service provision
If this role is of interest please apply following the link below or contact Kayla Rinaldi
By submitting your CV to Tailor Made Sourcing Ltd you are consenting to Tailor Made Sourcing Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Tailor Made Sourcing Ltd to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.

Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 14 days, please consider your application unsuccessful.
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