Client Services Administrator

2019-09-10 13:49:472019-12-18 Tailor Made Sourcing
Job Type Permanent Full Time
Location Bradford, West Yorkshire
Area Bradford, UK Bradford, West Yorkshire
Sector Administration - General Admin
Salary £8.21 - £9/hour
Currency GBP
Start Date ASAP
Advertiser Leah Crawshaw
Telephone 01274 759480
Job Ref Client Services Administrator
Job Views 198
Job Description
  • Ensure requests for interpreters are booked, allocated and recorded accurately.
  • Ensuring the highest level of client and interpreter care at all times.
  • Attend to calls and emails in a friendly, polite and professional manner
  • Input requests that have come in by phone or email and book these sessions with interpreters ensuring it fits into their diary
  • Ensure clients requests are fully understood
  • Provide 24/7 operational cover where appropriate, determined by client needs.
  • Provide interpreting services via face to face, telephone and video
Required skills and experience

  • GCSE grade C or above in 5 subjects including Maths & English (or equivalent)
  • Intermediate IT skills
  • Excellent communication skills – both verbal and written
  • Excellent telephone manner
  • Good team player
  • Microsoft Office experience
  • Work with sensitive information in a confidential manner
  • Work in a customer service and administrative environment
Desirable skills and experience
  • Ability to speak a second language would be advantageous but not essential
  • Interpreting experience would be advantageous but not essential
  • Professional Interpreting experience
  • Knowledge of the interpretation industry
  • Understanding of the role of interpreters
  • Knowledge of different community languages and cultures
By submitting your CV to Tailor Made Sourcing Ltd you are consenting to Tailor Made Sourcing Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Tailor Made Sourcing Ltd to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.
Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 14 days, please consider your application unsuccessful.
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